Because of our increased concern for you, your families and our employees, during Ohio’s COVID-19 Stay At Home Order, we at Panel Town & Floors have made the decision to modify the scope of our home delivery services to better comply with the CDC’s definition of social distancing.
Beginning Tuesday, March 24, we will no longer deliver our products into your home and will, instead, offer “First Dry” delivery, meaning we will deliver to the first dry space, such as a garage or carport. This means we will take the items as close as we possibly can to the front door or garage access door of your home without bringing it inside. We know that this change will be inconvenient, and we are truly sorry. It was made with our employees’ and your best interests at heart. We thank you immensely for your understanding and for your continued support of our local, family-owned and operated business.
Amid the COVID-19 crisis, the governor Mike DeWine has issued a Stay at Home Order for all of Ohio. Panel Town and Floors is seen as an essential business and will be open during this time. In order to protect our customers and employees, we’ve implemented the social distancing guidelines recommended by the CDC and will continue to practice effective cleaning precautions.
Some proactive steps we are taking to ensure the safety in our daily operations, are the following:
All non essential employees are working remotely
Many of our Panel Town and Floors employees are working remotely. The employees that are working in our store and warehouse are following social distancing guidelines and cleaning precautions.
Warehouse pickup procedures have changed to promote social distancing.
We are asking all of our customers to call before picking up an order that has already been paid for. When picking up an order, customers need to stay in their vehicles and our staff will load up your material into your vehicle.
Please note that our staff will happily load merchandise into your vehicle; however due to insurance regulations, we cannot secure you order in/onto you vehicle.
Customers can order online at www.paneltown.com
Our Panel Town and Floors website, www.paneltown.com, is available for anyone who feels more comfortable purchasing items online. Members of our ecommerce team are ready to assist customers via web chat, or via telephone at 614-488-0334 option 2.
During this time, our staff is readily available to serve customers through the following platforms:
Thank you for your continued support. Please take as many necessary measures as possible to keep you and your family safe.